About Patrick McGowan
Partner
With a robust blend of user experience and management, Patrick McGowan is the innovative force behind The Service Design Group. Specializing in transformative service designs, he helps product groups and service teams craft compelling offers and robust service packages. His unique approach, backed by design and MBA degrees, has earned him over 20 patents and widespread industry acclaim. A sought-after speaker in the US and Europe, Patrick imparts wisdom on customer experience and service design. Additionally, he enriches leading design and MBA programs with his expertise in service innovation and business models. Patrick is a beacon in service design and customer engagement.